This policy explains what personal data PT Matajari Mitra Solusi ("Matajari", "we", "us") receives through this website and when you contact us, what we do with it, and your rights under Indonesia's Personal Data Protection Law (Law No. 27 of 2022). Matajari is the controller of this data.
01When you browse the website
You can read the whole website without creating an account or filling in a form. We do not use advertising or analytics trackers, and the website does not set cookies of its own.
Like any website, our server automatically records basic technical details of each visit: your IP address, the date and time, the page requested and the type of browser. We use these records only to keep the website running and secure.
02When you contact us
If you email, call or message us on WhatsApp, we receive what you choose to send, such as your name, company, job title, email address, phone number and the content of your message. WhatsApp links on this website open a chat with a suggested message that you can edit or delete before sending.
03How we use your data
We use personal data to:
- reply to your questions and arrange calls, demonstrations or proposals you ask for;
- prepare and manage a business relationship with you or your organisation;
- keep the website and our systems secure;
- meet our legal obligations.
We do not sell personal data, and we do not add you to marketing lists without your consent.
04Legal basis
We process personal data on the basis of the consent you give when you contact us, to take steps you request before entering into a contract, to fulfil our legal obligations, and for our legitimate interest in keeping the website secure.
06How long we keep it
We keep messages and contact details for as long as we need them to respond to you and for any business relationship that follows, then delete or anonymise them unless the law requires us to keep them longer. Server records are kept for a short period for security.
07How we protect it
We use reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access, and limit access to staff who need it. If a breach affects your data, we will notify you and the authorities as the law requires.
08Your rights
Under the Personal Data Protection Law you can ask us to:
- tell you what personal data we hold about you and why;
- give you a copy of it;
- correct data that is wrong or incomplete;
- stop processing it, or delete it;
- withdraw consent you gave earlier.
To make a request, contact us using the details below. We may need to confirm your identity first, and we will respond within the time the law sets.
09Children
This website is meant for businesses and organisations. It is not aimed at children, and we do not knowingly collect their personal data.
10Changes to this policy
We will update this policy if the way we handle personal data changes, for example if we add a contact form. The date at the top of this page shows when it last changed.